An AI chatbot is a computer program designed to mimic human conversation. It uses artificial intelligence, natural language processing and machine learning, to interact with users through text or voice, understanding and responding to natural language in a way that feels conversational. AI Robot responds based on the information that we have uploaded to the knowledge base.
AI chatbots can handle a range of tasks, from answering FAQs to providing personalized product recommendations. Customer AI chatbots on websites can adapt and learn from interactions to improve over time.
AI chatbots represent a significant advancement in human computer interaction, leveraging AI to simulate conversation and enhance user experiences across various domains. AI chatbots are commonly used to provide 24/7 customer support, answering routine queries and reducing wait times.
Some use cases:
- E-commerce and Business Operations – chatbots assist with product recommendations, facilitate purchases, and enhance the shopping experience.
- Customer Service – chatbots provide 24/7 support, handle routine queries, sentiment detection.
- Healthcare – chatbots provide virtual medical consultations, disseminate health information.
- Education – chatbots provide support teaching, provide personalized assistance, handle administrative tasks.
- Business Operations – chatbots provide automated self-service, manage peak interactions, free employees from repetitive tasks.
AI chatbots are versatile tools used across customer service, e-commerce, healthcare, education, and other business operations, providing 24/7 support, personalization, and cost savings. With 85% of business leaders expecting generative AI to interact directly with customers in the next two years, AI Chatbots role is set to expand, enhancing global and multilingual support.